Shipping Information

We ship worldwide and offer USPS, UPS, and DHL shipping services.

Within the U.S. we offer the option of "Signature Required" confirmation from USPS to ensure delivery. We are not responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS if signature required was not chosen at time of checking out. No refund or credit will be given.

Upgraded shipping options are also available. All rush orders must be placed by 2:00 pm EST (Mon-Fri) to ship same day. You must upgrade your shipping, if you want guaranteed deliveries!

USPS Priority Mail with Signature Confirmation starts at $10.95 for any package that that weighs no more than 1lb shipped anywhere in the continental US. After 1lb, costs can vary based on box weight and dimension.

International shipping charges are calculated based on the weight of the package and the location it is being shipped to. If the charges are going to be higher than what was quoted on the website, we will contact you via email with an updated shipping cost. We are not responsible for duties, taxes, or brokerage fees from customs. The receiver of the package will be billed by customs separately for any additional charges.

Returns Policy

If for any reason you are not satisfied with your purchase, we will gladly replace or exchange your order within 3 business days of your packages delivery confirmation in unworn and undamaged condition. Replacements or exchanges only. No refunds. You are responsible for shipping the item back to us and any shipping costs for the new item(s) chosen. Contact us for a return authorization within 3 business days.

Veils, Sale, BOGO and sample items are FINAL SALE. No returns.

Phone: +1 (508) 595-9300 (Mon-Fri 9AM-3PM EST)

Email: crystalcouturebridal@gmail.com

Returns Address:
Crystal Couture Bridal
Returns Department
292 W Boylston St. (2nd Flr)
Worcester, MA 01606

For more information, read our Frequently Asked Questions.