MON-FRI 9AM-5PM EST: +1 (508) 595-9300

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Shipping & Returns

SHIPPING & DELIVERY


We offer USPS, UPS, and DHL services worldwide. Within the U.S. we offer the option of "Signature Required" confirmation from USPS to ensure delivery. We are not responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS if signature required was not chosen at time of checking out. No refund or credit will be given.


Upgraded shipping options are also available. All rush orders must be placed by 3:00 pm EST (Mon-Fri) to ship same day. You must upgrade your shipping, if you want guaranteed deliveries!

We offer DHL Express, UPS Next Day Air AM, Next Day Air, Saturday Delivery, 2 Day Air, 3 Day Air Select and USPS for International Orders.

International orders are suggested to be upgraded to Express. Some orders without upgraded Express shipping have taken as long as one month in transit to arrive.

We are not responsible for delays in shipping once packages have left our facility.


Yes we do! International customers can grow with us. There is no minimum order required. All fees charged by Crystal Couture Bridal are in US dollars.

We are not responsible for duties, taxes and any brokerage fees that are charged when the package arrives by customs. You will be billed separately by customs for any of these fees. Customs fees and taxes are not calculated at time of checkout and are not collected by Crystal Couture Bridal. Unfortunately, due to the fact that each country has different import tax rates and these rates vary from time to time, we are unable to give any duties taxes quotes.

If you need further information in regards to what your country import duties are, we recommend contacting your local customs office for further information.


U.S. SHIPPING CHARGES

We offer FREE Standard Shipping with Signature Confirmation for orders over $75 being shipped anywhere in the continental U.S.

USPS Priority Mail with Signature Confirmation starts at $10.95 for any package that that weighs no more than 1lb shipped anywhere in the continental US. After one pound, costs can vary based on box weight and dimension.

We use USPS Priority Mail for most shipments unless the package needs to be insured or upgraded to guarantee delivery time, if UPS is requested, or if it is an international order, in which case we offer three methods of shipping.

The website calculates shipping based on the number and weight of items in your shopping cart. Shipping charges are calculated when you proceed to check out from your shopping cart.

INTERNATIONAL SHIPPING CHARGES

International shipping charges are calculated based on the weight of the package and the location it is being shipped to. If the international shipping charges are going to be higher than what was quoted on the website, we will contact you via email with an updated shipping cost. We will hold the package until we hear back in regards to the shipment in this case. We are not responsible for duties taxes and brokerage fees from customs. The receiver of the package will be billed by customs separately for any additional charges.

The shipping carriers we use for international shipments are USPS, UPS and DHL.

We highly recommend using Express DHL or UPS for International shipping, whereas the packages time in transit is MUCH faster and more reliable than USPS.


We ship fast! Most orders are processed and shipped within 1-3 business days. Please be advised that international orders may take up to 2-5 business days to process.

Delivery Times (in addition to process time)

USA – 2-3 days
Canada – 1-2 weeks
Worldwide – 2-3 weeks

Please be aware that these delivery time estimates are based on 5 working days and do not include Saturday, Sunday or Holidays. In some cases, packages can arrive quicker than estimated time above based on preferred carrier.

When your order is shipped, you will be emailed an automatic shipment confirmation which includes a link to the online tracking number and a copy of your invoice.


Yes! If you already registered a wholesale account with us, then you’re automatically a member of our Dropship Program. Drop shipping means we can send the products you order on our website directly to your customer with your company name on the label and no invoice within the package.

The drop ship fee is $3.00 per order in addition to the regular shipping charges. This fee includes packaging and labeling as well as the processing of the order. Drop ship orders are packaged with extra special care and products are wrapped with colorful tissue paper.

When placing a drop ship order, simply enter your company’s information in the billing fields of the checkout page, and your customer’s information in the ship to fields. Then select “Drop Ship To My Customer” under the shipping options.

We will not include any pricing information in the package. You will receive an email with your invoice and the tracking number, so be sure to enter your company email in both places at the checkout page. More information can be found on our Drophip Program Page.


Yes you can! Before checkout, select “Pick Up My Order” and leave a note of the date and time you will be picking it up.

The warehouse is open Mon-Fri 9AM-5PM EST.

292 W. Boylston St. (2nd Flr)
Worcester, MA 01606
USA


RETURNS & EXCHANGES


If for any reason you are not satisfied with your purchase, we will gladly replace or exchange your order within 3 business days of your package's delivery confirmation in unworn and undamaged condition. Replacements or exchanges only. No refunds. You are responsible for shipping the item back to us and any shipping costs for the new item(s) chosen. Contact us for a return authorization within 3 business days. 

Veils, Sale and Sample items are FINAL SALE. No returns.

We do not pay for reshipping nor responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS if signature required was not chosen at time of checking out. No refund or credit will be given.


Phone: +1 (800) 790-4325 (MON-FRI 9AM-5PM EST)


Email: crystalcouturebridal@gmail.com


Returns Address:
Crystal Couture Bridal
Returns Department
292 W Boylston St. (2nd Flr)
Worcester, MA 01606


If an item is received damaged, please inform us via email first within 3 business days for a return authorization. Be sure to include a picture of the damaged item, a description of how the item is damaged, the product’s style number and your invoice number. You may send all inquiries to crystalcouturebridal@gmail.com

When we receive your return package after approval, we will create a credit on your account or we can include a replacement with your next order. Please indicate which option you prefer. If you choose to have us include a replacement with your next order, then please include a note in the comment area when placing your next order, noting that you would like the replacement, (SKU #) included with that order and the invoice number from the original item.

We do not pay for any shipping or upgraded shipping charges for items received damaged/or in error. We will happily include the replacement with your next order or credit your account for that item.

 

Damages and Incorrect Items Received for International Orders

We will give credit or send replacement with your next order for any international orders with items received, damaged or incorrect. We apologize but we do not pay for reshipping on International Orders - no exceptions. You may choose to receive a credit on your account or we will gladly include a replacement with your next order. Due to the high cost of international shipping we only offer these two options. If you choose to have a replacement sent, we will send the item with your next order as “Sample/Replacement” so that you do not have to pay again for any duties on that particular item being replaced.

In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.

Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote. Please note that international orders are subject to customs fees, not calculated/collected by Crystal Couture Bridal and if refused, cannot be refunded.

The customer is responsible for shipping. We do not refund shipping charges on returns and unauthorized packages returned to us will not be shipped back to the sender, nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

 

Damaged/Lost Packages Information

The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages deemed delivered by the carrier according to tracking information. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. If a package has no sign of movement based on tracking several days past estimated delivery date, we will file a claim with the carrier. No refund or credit will be given until the carrier has completed the claims process. This is true for both U.S. and international packages.


If an item you ordered is received as the incorrect item due to an error on behalf of Crystal Couture Bridal, please contact us within 3 business days.

We will either credit your account or send replacement with your next order. If upgraded shipping is required, you will be responsible for the additional upgraded charges.