If for any reason you are not satisfied with your purchase, we will gladly replace or exchange or offer a return Minus a 25% Re-stocking Fee ( minus shipping cost ) on your order within 5 days of your package's delivery confirmation in unworn and undamaged condition with all tags attached. You are responsible for shipping the item back to us and any shipping costs for the new item(s) chosen. Contact us for a return authorization within 5 days. Once Return Authorization is emailed to you, return package tracking number is to be emailed to us within 3 days if received after 3 days the return will not be accepted and the package will be returned to you.

Gloves, Veils, Flip Flops, Sale and Sample items are FINAL SALE. No returns.

We do not pay for reshipping nor responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS if signature required was not chosen at time of checking out. No refund or credit will be given.

Gloves Veils, Flip Flops, Sale, BOGO and Sample items are FINAL SALE. No returns.

Phone: +1 (508) 595-9300 (Mon-Fri 9AM-3PM EST)

Email: crystalcouturebridal@gmail.com

Returns Address:
Crystal Couture Bridal
Returns Department
292 W Boylston St. (2nd Flr)
Worcester, MA 01606

For more information, read our Frequently Asked Questions.