MON-FRI 9AM-5PM EST: +1 (508) 595-9300

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FAQs

Thank you for your interest in Crystal Couture Bridal! We are a wholesale import/export company of the largest selection of popular and affordable special occasion items. We sell to retail companies including bridal boutiques, online eCommerce stores, specialty stores, cake designers and more!

Becoming an authorized retailer is fast and simple! You can register for an account now or begin shopping and create an account before checkout. We do not have a minimum order so you can buy just one of any item you see, however we do offer volume discounts on many items if you purchase in quantities of 6 or 12. If you would like to purchase a large quantity of an item and the discount pricing is not listed, please feel free to give us a call and we will do our best to accommodate a price break for you.

When your order is downloaded we will send the items to be picked, packed and processed. Your payment will be pre-authorized at the time the order is placed; and will be completed when your order is ready to ship.

We also offer drop shipping, which means we will send the products you order on the website directly to your customer with your company name on the label and no invoice within the package. The drop ship fee is $3.00 per order in addition to the regular shipping charges. This fee includes packaging and labeling as well as the processing of the order. Drop ship orders are packaged with extra special care and products are wrapped with colorful tissue paper for presentation. More information can be viewed at Dropship Program Page.

Once you begin placing orders with us you are welcome to use our product photography on your website or in your store. We also have a data base file containing our sku numbers and descriptions available upon request. We ask that you place a line somewhere on your site that reads “Authorized Crystal Couture Bridal Retailer” and that you agree not to use our images to purchase products from another company.

To view wholesale pricing on our website, you must own a business and provide us with a Tax ID number (if your business is in the U.S.).

However, you can still register for a normal account with us. Normal accounts have limited access to only retail prices.


You can register for an account with us now or begin shopping and create an account before checkout.

To begin ordering from us, simply place your first order through our website. During checkout, all of the information needed to set up your account is prompted by the website. If you are signing up to become a new wholesaler account with us, we will do some verification procedures to confirm that you are an eligible business to purchase from us. Once approved (usually within 24 hours), your order will be processed and shipped. Upon your first order, your account is already set up in our system with the information provided. You can edit your information if needed by accessing your account page.

New orders are accepted online only.

Existing customers who have already placed orders may also place orders via e-mail, fax # 1-508-595-9400, or phone # +1 (508) 595-9300.


We do not have a minimum order so you can buy just one of any item you see. We do offer volume discounts on many items if you purchase in quantities of 6 or 12.

If you would like to purchase a large quantity of an item and the discount pricing is not listed next to the item on the website, please feel free to give us a call and we will do our best to accommodate a price break for you.


We don’t have a print catalog at this time. All of our products can be found online.


If your order’s status is still pending, you can cancel your order by going directly to My Account Page. If you cannot cancel your order online, please call +1 (508) 595-9300 or email us at crystalcouturebridal@gmail.com and we can cancel if it has not yet been shipped. Also contact us if you need to change something to your order.


Yes we do! If your customer can’t find what they’re looking for on our site, but find it on another site, then we can make it for them!

Most custom orders require a minimum of 2 dozen pieces. Delivery time normally takes 1-2 months for all special orders. We will contact you by email or phone for more information including our special dozen prices.

Call or email us to start customizing your customer’s order today!


Yes we do! Please call or email us to make an appointment.

The showroom is open Wed-Fri 10AM-3PM EST.

292 W. Boylston St. (2nd Flr)
Worcester, MA 01606
USA


Yes! Once you registered a wholesale account and begin placing orders with us you are welcome to use our product photography and descriptions on your website or in your store.

We ask that you place a line somewhere on your site that reads “Authorized Crystal Couture Bridal Retailer” and that you agree not to use our images to purchase products from another company.

Once you have an account with us and begin ordering items, we can add a link to your website on our Store Locator Page. Simply send an email request to crystalcouturebridal@gmail.com with your company’s website url and logo.


PAYMENT INFORMATION


The payment methods that we accept are PayPal, VISA, MasterCard, DISCOVER, Western Union and Wire Transfer. We do not accept COD payments.

You can also pay with a credit card via PayPal without signing up for a PayPal account.


Crystal Couture Bridal offers two pricing structures. The first price is our low wholesale price for those products purchased individually. The second price structure is for products purchased in bulk (by the dozen or by the case) at a discounted price.

You get low prices! Even though we offer the unheard of service of “$3 drop shipping with no minimums,” our prices are extremely competitive. Because we are the actual designer and direct importer, our prices are so low you’ll wonder how we do it.

The fact is we do everything we can to support our merchants, whether they are web-based or brick and mortar. Our business model is super-efficient. For example, you can order everything online. By utilizing our web-based dropship program, it isn’t necessary to stock our entire product line. We’ll save you time and money by shipping the order directly to your customer! How easy is that?

You get proven products that sell! We offer some of the most stylish, elegant and the best priced wedding accessories you’ve ever seen. And we know how to help you sell.

All prices are subject to change without notice. We are not responsible for typographical errors on website or catalog. We are not responsible for web-site system glitches. In the event a system “glitch” occurs you will be notified by e-mail to offer you a choice to continue with sale modification or cancel.


Our website is protected with an SSL certificate. It serves as a digital “passport” that allows data to be transmitted over secure networks – protecting financial and credit card transactions, signups, web access to mail, sensitive information and intranets. It authenticates and encrypts the data transferred through the website to the server.

All orders purchased using Paypal are protected by PayPal Purchase Protection. With PayPal, you’re protected from checkout to delivery. Paypal spots problems before they happen with the latest anti-fraud technology. Your financial info is never given away to sellers, and if something goes wrong with your order, your eligible transactions will be fully reimbursed.


SHIPPING & DELIVERY


We offer USPS, UPS, and DHL services worldwide. Within the U.S. we offer the option of "Signature Required" confirmation from USPS to ensure delivery. We are not responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS if signature required was not chosen at time of checking out. No refund or credit will be given.


Upgraded shipping options are also available. All rush orders must be placed by 3:00 pm EST (Mon-Fri) to ship same day. You must upgrade your shipping, if you want guaranteed deliveries!

We offer DHL Express, UPS Next Day Air AM, Next Day Air, Saturday Delivery, 2 Day Air, 3 Day Air Select and USPS for International Orders.

International orders are suggested to be upgraded to Express. Some orders without upgraded Express shipping have taken as long as one month in transit to arrive.

We are not responsible for delays in shipping once packages have left our facility.


Yes we do! International customers can grow with us. There is no minimum order required. All fees charged by Crystal Couture Bridal are in US dollars.

We are not responsible for duties, taxes and any brokerage fees that are charged when the package arrives by customs. You will be billed separately by customs for any of these fees. Customs fees and taxes are not calculated at time of checkout and are not collected by Crystal Couture Bridal. Unfortunately, due to the fact that each country has different import tax rates and these rates vary from time to time, we are unable to give any duties taxes quotes.

If you need further information in regards to what your country import duties are, we recommend contacting your local customs office for further information.


U.S. SHIPPING CHARGES

USPS Priority Mail with Signature Confirmation starts at $10.95 for any package that that weighs no more than 1lb shipped anywhere in the continental US. After one pound, costs can vary based on box weight and dimension.

We use USPS Priority Mail for most shipments unless the package needs to be insured or upgraded to guarantee delivery time, if UPS is requested, or if it is an international order, in which case we offer three methods of shipping.

The website calculates shipping based on the number and weight of items in your shopping cart. Shipping charges are calculated when you proceed to check out from your shopping cart.

INTERNATIONAL SHIPPING CHARGES

International shipping charges are calculated based on the weight of the package and the location it is being shipped to. If the international shipping charges are going to be higher than what was quoted on the website, we will contact you via email with an updated shipping cost. We will hold the package until we hear back in regards to the shipment in this case. We are not responsible for duties taxes and brokerage fees from customs. The receiver of the package will be billed by customs separately for any additional charges.

The shipping carriers we use for international shipments are USPS, UPS and DHL.

We highly recommend using Express DHL or UPS for International shipping, whereas the packages time in transit is MUCH faster and more reliable than USPS.


We ship fast! Most orders are processed and shipped within 1-3 business days. Please be advised that international orders may take up to 2-5 business days to process.

Delivery Times (in addition to process time)

USA – 2-3 days
Canada – 1-2 weeks
Worldwide – 2-3 weeks

Please be aware that these delivery time estimates are based on 5 working days and do not include Saturday, Sunday or Holidays. In some cases, packages can arrive quicker than estimated time above based on preferred carrier.

When your order is shipped, you will be emailed an automatic shipment confirmation which includes a link to the online tracking number and a copy of your invoice.


Yes! If you already registered a wholesale account with us, then you’re automatically a member of our Dropship Program. Drop shipping means we can send the products you order on our website directly to your customer with your company name on the label and no invoice within the package.

The drop ship fee is $3.00 per order in addition to the regular shipping charges. This fee includes packaging and labeling as well as the processing of the order. Drop ship orders are packaged with extra special care and products are wrapped with colorful tissue paper.

When placing a drop ship order, simply enter your company’s information in the billing fields of the checkout page, and your customer’s information in the ship to fields. Then select “Drop Ship To My Customer” under the shipping options.

We will not include any pricing information in the package. You will receive an email with your invoice and the tracking number, so be sure to enter your company email in both places at the checkout page. More information can be found on our Drophip Program Page.


Yes you can! Before checkout, select “Pick Up My Order” and leave a note of the date and time you will be picking it up.

The warehouse is open Mon-Fri 9AM-5PM EST.

292 W. Boylston St. (2nd Flr)
Worcester, MA 01606
USA


RETURNS & EXCHANGES


If for any reason you are not satisfied with your purchase, we will gladly replace or exchange your order within 3 business days of your package's delivery confirmation in unworn and undamaged condition. Replacements or exchanges only. No refunds. You are responsible for shipping the item back to us and any shipping costs for the new item(s) chosen. Contact us for a return authorization within 3 business days. 

Veils, Sale, BOGO and Sample items are FINAL SALE. No returns.

We do not pay for reshipping nor responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS if signature required was not chosen at time of checking out. No refund or credit will be given.


Phone: +1 (508) 595-9300 (MON-FRI 9AM-5PM EST)


Email: crystalcouturebridal@gmail.com


Returns Address:
Crystal Couture Bridal
Returns Department
292 W Boylston St. (2nd Flr)
Worcester, MA 01606


If an item is received damaged, please inform us via email first within 3 business days for a return authorization. Be sure to include a picture of the damaged item, a description of how the item is damaged, the product’s style number and your invoice number. You may send all inquiries to crystalcouturebridal@gmail.com

When we receive your return package after approval, we will create a credit on your account or we can include a replacement with your next order. Please indicate which option you prefer. If you choose to have us include a replacement with your next order, then please include a note in the comment area when placing your next order, noting that you would like the replacement, (SKU #) included with that order and the invoice number from the original item.

We do not pay for any shipping or upgraded shipping charges for items received damaged/or in error. We will happily include the replacement with your next order or credit your account for that item.

 

Damages and Incorrect Items Received for International Orders

We will give credit or send replacement with your next order for any international orders with items received, damaged or incorrect. We apologize but we do not pay for reshipping on International Orders - no exceptions. You may choose to receive a credit on your account or we will gladly include a replacement with your next order. Due to the high cost of international shipping we only offer these two options. If you choose to have a replacement sent, we will send the item with your next order as “Sample/Replacement” so that you do not have to pay again for any duties on that particular item being replaced.

In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.

Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote. Please note that international orders are subject to customs fees, not calculated/collected by Crystal Couture Bridal and if refused, cannot be refunded.

The customer is responsible for shipping. We do not refund shipping charges on returns and unauthorized packages returned to us will not be shipped back to the sender, nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

 

Damaged/Lost Packages Information

The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages deemed delivered by the carrier according to tracking information. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. If a package has no sign of movement based on tracking several days past estimated delivery date, we will file a claim with the carrier. No refund or credit will be given until the carrier has completed the claims process. This is true for both U.S. and international packages.


If an item you ordered is received as the incorrect item due to an error on behalf of Crystal Couture Bridal, please contact us within 3 business days.

We will either credit your account or send replacement with your next order. If upgraded shipping is required, you will be responsible for the additional upgraded charges.